This restaurant group faced relentless pressure to streamline processes, survive shrinking profits, optimize inventory, improve marketing engagement, and share cross-organizational information in real-time.
All restaurants needed enterprise data in real-time for immediate actions and alerts, including transaction data, out-of-stock status, and labor plans. Integrating this information, consolidating it, and then delivering it to cloud-based systems for unique departments requires complex transformations, normalizations, and movement of data.
ICC worked to integrate 560 restaurants into an enterprise backbone supporting near real-time transaction flow. This empowered the restaurant to accurately forecast labor demand at each location, and accelerate its eCommerce, master menu management and customer loyalty programs.