Roadmap to Resolution: Reimagining the customer experience

A leading global risk solutions provider wanted to improve the online experience.

People feel powerless in the face of identity theft and credit fraud. Resolving credit issues is often a long and frustrating process for consumers. A national credit bureau strived to improve that experience by offering a transparent and trackable solution for victims. They partnered with ICC to assess their current capabilities and develop a solution architecture that will strengthen the consumer relationship and reduce operational costs associated with resolving credit fraud.