Letting AI Do the Heavy Lifting: How AI is accelerating business support

A bank based in the Midwest wanted to strengthen customer service. The solution? A universal app and automated chatbot.

Managing banking relationships is a full-time job, so any system hold-up or lock-down that puts an account manager out of commission will put dollars at risk. A Midwest bank envisioned a solution that empowered its bankers with 24/7 access to a universal tool designed to streamline account service. With ICC’s user research capabilities and some complex integration, the bank had an in-house solution that cut overhead, while helping those who help its customers.